Skip to main content

Terms and Conditions

Factor 75 Terms and Conditions

GENERAL CONDITIONS OF Factor 75 B.V.

1. Who are we?

(1) Factor 75 B.V. has its registered office at Spaklerweg 50-52, 1114 AE, Amsterdam-Duivendrecht, the Netherlands (Chamber of Commerce number: 88275043, VAT identification number: NL864561994B01) and is hereinafter referred to as "Factor 75" or "we".

(2) Factor 75 sells and delivers weekly boxes, containing ready-to-heat meals, as a flexible and ongoing subscription. The subscription also allows you to order various additional products such as, but not limited to juices every week.

(3) Factor 75 may also sell gift certificates, unique meal boxes (e.g. the trial box) and offers vouchers and discount codes.

(4) The boxes on a subscription basis, additional add-on products as well as gift certificates, vouchers and discount codes are hereinafter referred to as the "products" or "contracts".

2. Applicability

(1) All contracts (including subscriptions and separate orders) that Factor 75 enters into with customers are subject to these terms and conditions. Customers are hereinafter referred to as the "Customer" or "you".

(2) We reserve the right to change these terms and conditions. We will notify you of any proposed changes at least one (1) month in advance. If you object to the amended terms and conditions, you may terminate your agreement via your account or via one of the contact options found on our website, taking into account the time limit for amendments, suspensions, terminations, available on our Frequently Asked Questions or via your account (hereinafter referred to as the "amendment time limit"). However, if you do not terminate the agreement (within the applicable time period) and you continue to use our products from the announced effective date of the amended terms and conditions, the amended terms and conditions shall apply to your agreement from that time.

3. The offer

(1) The products or services offered, including the prices indicated, are considered a non-binding offer that you can accept.

(2) Our offer includes as complete and accurate a description of the products or services offered as possible. However, Factor 75 cannot be held responsible for any obvious errors in the descriptions of the Products and services offered.

(3) Our offer is intended for consumers residing in Denmark. The products ordered such as our meal boxes, add-ons, gift certificates or other services are expressly not intended for resale. Therefore, only orders of the size of a household are accepted.

4. Conclusion of the contract

(1) To place an order, you must create an account so that we can manage your order and your preferences. This will also allow you to place future orders more quickly and easily. Your account allows you to specify your meal preferences. If you do not select your meals or change your preferences within the change timeframe, your meals will be selected automatically. Your account also allows you to add different products and/or additional dishes to your order for an additional fee.

(2) After creating an account, you can fill in and confirm the online order form provided by Factor 75 as part of the ordering process. By completing the online order form, you submit an offer to Factor 75, the receipt of which is immediately confirmed electronically. However, this order confirmation does not automatically constitute the agreement to the offer and no contract is concluded directly.

(3) Factor 75 reserves the right to refuse the offer until the expiry of the change period without having to give reasons. The right to the delivery of the meal boxes and other services ordered arises after the expiry of the period applicable to modifications and after acceptance by Factor 75. In any case, Factor 75 can refuse an offer in case of a situation as described in articles 3.3 and 13.2 of these general terms and conditions.

(4) The contract can be concluded for an indefinite period (subscription) or for a definite period (trial box or additional products).

(5) You certify that you have the legal capacity to create a Factor 75 account and place an order (you must be eighteen (18) years of age or older). Factor 75 does not sell or provide products to persons under the age of eighteen (18).

(6) Factor 75 likes to surprise you from time to time with gifts, such as a sample or offers from third parties. However, you cannot derive any right to receive product offers and/or promotions through our communication channels and/or social networks.

5. Your obligations

(1) By placing your order, you acknowledge that you have read and accepted these Terms and Conditions without limitation. Any information you provide to Factor 75 at any time, for example during the ordering process, must be true and accurate. Factor 75 cannot be held liable for any damages resulting from the input of false information or from errors in the input of information. You waive any claim against Factor 75 in this regard. Your password is strictly personal and may not be disclosed to any third party. You are required to keep the password safe, to protect it from unauthorized persons and to inform us in writing of any loss or transmission. You are solely responsible for any misuse of your password, such as unauthorized orders placed by third parties and any resulting charges. Factor 75 cannot be held liable for any damages resulting from the loss or unintentional transmission of your password.

(2)) You acknowledge that you have read the instructions for the products and their use as well as the warnings accompanying the delivered products and that you have duly taken them into account. You waive the right to make any claim against Factor 75 in this respect.

(3) You acknowledge that you have read the delivery instructions provided in article 6 and that you will take any necessary measures to comply with these instructions.

(4) Returned boxes due to non compliance with the delivery instructions will not be compensated.

6. Delivery

(1) The delivery slots indicated in the customer account on the website, in the application and in the confirmation e-mail are given as an indication. The day and/or delivery slot you have chosen may be changed due to unforeseen circumstances, force majeure or public holidays.

(2) In some cases, Factor 75 may have to charge you additional fees for a delivery during a specific time slot. These will always be communicated to you in advance when you choose your delivery time.

(3) The day before the delivery, you will receive a push notification and an email indicating a more precise delivery time during the slot of your choice. We reserve the right to deliver your products within thirty (30) minutes of the scheduled time. Unfortunately, we are not able to guarantee delivery times. In the event of a delay in delivery, no late fees or interest will be charged.

(4) We reserve the right to deliver to customers only after receipt of full payment for the order. You may not invoke any different conditions from which you may have benefited for previous deliveries.

(5) Factor only delivers to addresses in Denmark and to the areas listed on the Factor website. Delivery is made to the address you have specified as the delivery address. If the contract is for a gift certificate, voucher or discount code, this will be sent by email. You might be able to request a redelivery within the same day or the day after, but this will always depend on the delivery ressources availability.

(6) We will deliver to the address you have indicated in your customer account on our website. Changes of address are effective if they are communicated before the deadline for delivery changes.

(7) You are obliged to ensure that the products can be delivered by hand to the delivery address and within the indicated time period. If delivery is not possible, you are in default of acceptance: any costs and damages are to be borne by you.

(8) If hand delivery of the products is not possible, the contract can be fulfilled by either:

  • presenting the products to neighbors or by dropping them off in front of your house. Factor 75 cannot be held responsible for any damage or disappearance of the products.
  • presenting the product to an alternative address that you would have communicated beforehand in your account or via customer care You can indicate this possibility via your customer account, in the remarks concerning the delivery. This alternative delivery address should be located within the same postal code or not farther than a 5 minutes’ drive from the original delivery address.

The delivery notes are not binding, and Factor 75 can deviate from them, e.g. due to (extreme) weather conditions that no longer guarantee the quality of the products or in other cases of force majeure (see article 11 §5).

7. Prices and shipping costs

(1) Unless otherwise indicated, prices include VAT and shipping costs in Denmark.

(2) Specific or additional products such as add-ons are subject to a surcharge. The surcharges are indicated and charged when you check in for the products you have selected.

(3) The receivables of Factor 75 are immediately due and payable.

(4) Payment can only be made via the agreed options indicated at the time of ordering. You are obliged to make the payment within the specified period.

(5) Factor 75 is entitled to change its prices at any time, provided that we inform you at least fourteen (14) days in advance. If you object to the price change, you may terminate the contract, for example through the contact page on our website within the time period applicable to the changes. However, if you do not terminate the contract and continue to use our products or services from the announced effective date of the modified prices, the modified prices shall apply to the contract from that time.

(6) In case of re-subscription to our weekly boxes, the new prices, on the day of your re-subscription, will apply.

8. Payment

(1) Orders are charged according to the payment method you have indicated. If you have indicated more than one possible payment method, you authorize Factor 75 to use these if the first payment method is rejected.

(2) It is your responsibility to ensure that your payment method details are valid and up to date. We may accept the following payment methods: Credit card (Mastercard, VISA, Discover, Amex, VISA DK), Paypal.

(3) If you choose to pay by PayPal or credit card during the checkout process, the amount will be charged to your PayPal account or credit card on a regular basis.

(4) It is your responsibility to ensure that your bank account has sufficient funds at the time of payment.

(5) If you do not agree with a payment by PayPal or credit card as referred to in Article 8§2, you may dispute it under the conditions agreed between you and your bank. To do so, please contact your bank within eight (8) weeks of the debit and ask them about their conditions.

(6) Defaults in payment may be due to insufficient funds, incorrect or outdated payment information, or transactional disputes. In the event that we are unable to debit your payment method, your Product may still be delivered and the sale shall be deemed to have been completed.

(7) In such cases, Factor 75 will retry the payment. We reserve the right to reattempt payment on your chosen payment method to collect any outstanding amount. If payment by your primary payment method is rejected, we will then automatically call for payment by any secondary payment method you have indicated in your customer account. If such attempts are unsuccessful, we reserve the right to collect the amounts due by other means, either directly or through a third party. We reserve the right to suspend or cancel future orders where payments remain outstanding. If you do not pay the amounts due on time, a late payment penalty of one hundred (100) DKK per reminder will be applied. The management and follow-up of late payments may be transferred to a collection agency. Any delay in payment will also generate interest at the legal rate in force.

(8) Factor 75 is entitled to suspend the execution of the agreement, e.g. the delivery of boxes, as long as the customer has not (fully) met his payment obligations.

9. Suspension and cancellation

(1) Factor 75 orders the products for your box each week before delivering them to you.

Therefore, to avoid your order (next box or additional products) being delivered to you, and therefore charged, you must suspend or terminate your subscription and/or your order before the deadline for changes.

If you suspend or cancel the contract before the deadline for changes has passed, you will not receive any product the following week. The change period also applies to any other changes to the contract, such as the address or delivery date.

Suspend/Pause

(2) You may suspend or pause your subscription at any time, i.e., forgo delivery of your products in a given week. Unless you suspend again, delivery will resume the following week. You must notify us of the suspension via your account before the deadline for changes.

Termination/Cancellation

(3) If you have taken out a subscription for the weekly delivery of the (meals) box, the contract concluded is for an unlimited period. You can terminate an open-ended contract at any time. You must inform us of the termination of your contract via your account before the deadline for changes. The termination of the contract then becomes final.

(4) Orders for additional products with your (meals) box or a single (meals) box constitute a fixed-term contract. A fixed-term contract is not automatically renewed but ends on its own.

If you have ordered additional products or a unique (meals) box, but do not wish to receive them, you must inform us of the cancellation of your order before the expiration of the deadline applicable to changes via your account. The cancellation of the fixed-term contract will then become final.

(5) You can terminate the contract in the same way as you entered into it. You can cancel the contract at any time through one of the contact options on our website or through your online account. For technical reasons, the first meal box can only be canceled through our customer service.

10. Coupons, discount codes, gift certificates

(1) Factor 75 may offer gift certificates, coupon codes and other types of vouchers that must be activated via email in order for customers to receive Factor 75 products. Vouchers are no longer valid once they have been used on the website.

(2) The (meals) boxes offered or discounts offered are intended to give new customers the opportunity to try Factor 75. Unless expressly stated otherwise, such as a discount for returning customers, discount codes and coupons apply only to new Factor 75 subscriptions. If you already have a subscription, you will not be able to redeem the discount code or voucher. Discounts can only be applied once per household. Only one account per household is allowed.

(3) Factor 75 is free to determine whether a person is eligible for a free (meals) box or a discount and may limit the conditions or duration to prevent abuse. We perform household checks to prevent abuse of free (meals) boxes or discounts. We may determine whether you are eligible for a free (meals) box or discount based on the data used for a current or recent contract, including your name, phone number, shipping address, email address and payment method.

(4) Unless otherwise expressly stated, certain products or services may be excluded from the discount, including, but not limited to, products subject to a surcharge and unique additional products.

(5) Discount codes and vouchers can only be used once on the Factor 75 website. Discount codes and vouchers cannot be combined with other offers or exchanged for cash. Also, please note that some discount codes are only valid on a specific type of product.

(6) Any attempted fraud or other unauthorized acts will be recorded and will result in the denial of the offered trial period or discount codes. Factor 75 has the right to revoke or invalidate discount codes and vouchers as it deems necessary for any reason.

11. Responsibility of Factor 75

(1) Factor 75 is only liable for damage to property or personal injury suffered by the customer if such damage is the direct and exclusive consequence of the non-performance of an obligation of Factor 75 or if it was caused intentionally or as a result of deliberate recklessness on the part of Factor 75 or its employees, it being understood that only such damage can give rise to compensation, for which Factor 75 is insured or reasonably should have been insured.

(2) Factor 75's liability for indirect and consequential damages, loss of profit or revenue, loss of savings, etc. is excluded.

(3) Factor 75 shall not be liable for any damages resulting from the provision of incorrect information or the loss of your password and you waive any claim against Factor 75 in this regard.

(4) Factor 75 shall not be liable for any damages caused by your failure to follow instructions and warnings regarding the products provided by Factor 75, and you waive any claim against Factor 75 in this regard.

(5) Factor 75 shall not be liable for damages resulting from force majeure, including, but not limited to, strikes, illness, fire, disruptions at Factor 75 or its suppliers, transportation problems, weather conditions, violence, riots and police or fire department intervention. Factor 75 is also not liable for damages resulting from force majeure of third parties that Factor 75 uses in the execution of the agreement.

Force majeure" means unforeseeable, irresistible and external circumstances that make the performance of a contract absolutely impossible.

(6) The liability provisions of the previous paragraphs also apply to the personal liability of the organs, employees and auxiliary staff of Factor 75. They can invoke it.

12. Protection of privacy

(1) We process your personal data in the context of order processing. To inform you about what happens to your personal data, we apply a privacy statement that is available on our website or via www.factormeals.dk/privacy-policy. Questions about the processing of your personal data by Factor 75 can be addressed to privacy@factormeals.dk.

(2) If you place an order, Factor 75 uses your email address to offer you similar products and services via email. If you no longer wish to receive newsletters, you can unsubscribe or change your preferences at any time via the link at the bottom of the emails or our customer service. You can also unsubscribe via your customer account settings. You can find more information about e-mail marketing and the use of your personal data in our other marketing channels at www.factormeals.dk/privacy-policy.

13. Fraud

(1) We reserve the right to review all accounts for which we suspect improper or fraudulent activity.

(2) We reserve the right to block or terminate your order, subscription or account as a result of inappropriate or fraudulent activity.

14. Customers claims

(1) If you are not satisfied with the way we have handled your complaint, you can report it via the European Commission's ODR platform. This is a platform set up by the EU for all consumers across Europe.

15. Intellectual Property

(1) Our application, website and services are protected by intellectual property rights. In particular, the rights to logos, software, text and images are owned by Factor 75, its group companies or the person who has granted us a license. Except for personal use, you may not publish, reproduce or modify any part of our application, website or services without our express permission.

16. Miscellaneous provisions

(1) All agreements concluded between Factor 75 and the customer, to which these general terms and conditions apply, are exclusively governed by danish law.

(1) All agreements concluded between Factor 75 and the customer, to which these general terms and conditions apply, are exclusively governed by Danish law.

(2) Any dispute arising from an agreement between Factor 75 and you as a customer is subject to the exclusive jurisdiction of the courts of Copenhague.

(3) If one of the provisions of these general terms and conditions or of the contract is or becomes invalid, the other provisions shall remain valid. In this case, the invalid provision shall be replaced by a new provision that corresponds as closely as possible to the old one in terms of content, scope or purpose.

In accordance with section 18(2)(4) and (5) of the Danish Consumer Contracts Act, the 14-day right of withdrawal does not apply to Factor:

  • As the products sold by Factor are likely to deteriorate or expire rapidly,
  • in the event you have unsealed the Products after delivery, they cannot therefore be returned for reasons of hygiene or health protection.

Factor 75 offers an ongoing and flexible subscription, please refer to article 9 for more information on how to terminate or pause your subscription. You can always reach out to our Customer Care service if you have any questions.

Special Terms and Conditions for Factor Credit

  1. Factor 75 B.V. (hereinafter "we", "us," or "Factor") allows you to obtain and purchase Factor Credit ("Factor Credit") for your customer account with Factor ("Customer Account"). With this service, which means you have a prepaid balance in the form of Factor Credit in your Customer Account, you can pay for future purchases on our website or in our mobile application. These specific terms and conditions ("Specific Terms") for Factor Credit supplement the general terms and conditions set out above ("General Terms"). In the event of a conflict between the General Terms and the Specific Terms, the Specific Terms shall prevail.

  2. You can obtain Factor Credit through the following methods: a. By payment from you to your Customer Account (see section 3 below); b. By compensation from Factor for incorrect or delayed deliveries of meal kits; c. Through other offers or loyalty programs from Factor.

  3. You can top up your Customer Account with Factor Credit using any of the payment methods offered on our website or mobile application. For each transfer to your Customer Account, you will receive an extra amount of Factor Credit (“Bonus”). The size of the Bonus varies depending on the terms and conditions applicable at the time, as communicated within your Customer Account. Funds that you have transferred to your Customer Account, available Bonus, or Factor Credit otherwise, are non-refundable unless otherwise required by mandatory legislation (regarding the right of withdrawal, see sections 4, 5, and 6 below).

  4. In the event that you have purchased Factor Credit according to section 2.a above, you have a 14-day right of withdrawal in accordance with Købeloven. The right of withdrawal applies from the date of your purchase. Note that the right of withdrawal ceases to apply if you use your Factor Credit during the withdrawal period for the purchase of Factor’s products, as Factor’s products are not covered by the right of withdrawal in accordance with the General Terms.

  5. If you wish to exercise the right of withdrawal, you must send a clear and unambiguous notice of your decision to withdraw from the agreement to Factor via e-mail to hej@factormeals.dk or by telephone call to +45 55959998. To ensure that you exercise your right of withdrawal in time, it is sufficient that you send in your notice that you intend to exercise the right of withdrawal before the withdrawal period has expired. You may also use the standard form for exercising the right of withdrawal that has been developed by the Danish Consumer Agency (Dansk Forbrugeragentur), available on Forbrugerombudsmandens website.

  6. If you exercise the right of withdrawal, we will refund all payments we have received from you concerning the relevant purchase. The refund will be made without undue delay and no later than 14 days from the day on which we were informed of your decision to withdraw from the agreement. We will use the same means of payment for the refund that you have used for the initial transaction, unless you have expressly agreed otherwise with us. In any case, the refund will not incur any cost for you.

  7. Factor Credit cannot be used for the purchase of gift cards.

  8. The balance in your Customer Account from payment according to section 3 above can, at most, correspond to an amount of 2.800 kroner. Factor further reserves the right at any time, without prior notice, to limit or increase the amount that can be transferred to your Customer Account.

  9. If the balance in your Customer Account is not sufficient to pay the total amount of an order on our website or our mobile application, Factor will use any other payment method you have made available to cover the remaining amount of the order in question. Factor reserves the right to debit the balance of your Customer Account to cover previously unpaid orders.

  10. Unless specific terms have been communicated to you in writing, Factor Credit will expire three years after you have transferred funds to your Customer Account or otherwise obtained Factor Credit. No refund will be made for the Factor Credit that you have not utilized. If you close your account with Factor, you have no right to a refund or other compensation for the Factor Credit in your Customer Account, unless otherwise required by mandatory legislation.

  11. Factor Credit can only be used on our website or in the application and cannot be transferred to another Factor account or to a third party. Furthermore, Factor Credit cannot be used on websites or applications of other companies within the Factor Group. Please note that Factor Credit does not constitute a gift card.

  12. In the event of a refund from your Customer Account, it will correspond, at most, to the amount that has been transferred by you to your Customer Account. Bonus will not be refunded under any circumstances.

  13. Factor reserves the right to pause, suspend, or terminate Factor Credit at any time by notifying you via email in advance. The handling of the remaining Factor Credit in your Customer Account will, in such a case, be in accordance with Danish law. Factor may also suspend or terminate your access to Factor Credit if you violate these Specific Terms or the General Terms.

Factor 75 B.V. – October 2025